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Was Dreamforce worth $135 million? A Sales Consulting Firm’s Perspective

  
  
  

Our sales consulting firm estimates that it cost $135 million to attend Dreamforce this year:
45k attendees x $3k/person = $135 million

sales consultingPer person cost:

  • Ticket: $1,000
  • Airfare: $500
  • Hotel: $1,000
  • Food/Drink: $500

I asked 34 clients in attendance, “Was it worth it?”

22 clients said yes. 12 clients said no.

 A sample from the “Yes” crowd:

Our sales force very rarely gets a peek at what other sales forces are doing, especially outside of our industry.  The impact of this tunnel vision is we keep trying the same old projects. Attending Dreamforce allows us to open our eyes.” – VP of Sales at Technology Company

We are an Oracle shop but come to Dreamforce every year anyway.  The reason is that the show is more about improving sales results and less about the SFDC CRM.” - Director of Sales Ops at Media Company

A sample from the “No” crowd:

I attended the show to walk the expo floor. My experience was terrible.  The exhibitors staffed their booths with inexperienced help who only cared about scanning my badge.  I wanted to see a demo and have a conversation about my problems and this was not possible.  I won’t be returning next year.” - Chief Sales Officer of Business Services Company.

 “I heard Marc Benioff’s keynotes were electrifying so I bought a ticket. His speech was horrible. He spent two hours showing me product and bringing B2C companies on stage to sell for him.  If he is the next Steve Jobs, our industry is in trouble.” - CEO of Software Company

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I got my money’s worth. If you did not, here are a few ideas to make next year’s event more rewarding.

  1. Identify who you want to spend time with prior to showing up. This event puts in one location, at the same time, the thought leaders of the sales improvement industry. This allows you to get more done in a week than you could in a year.  Where else can you meet your peers, competitors, and partners at one show?  Make a dream list of people you want to meet and invite them to get together.
  2. Bring a list of problems.  Staring at the agenda is overwhelming.  Walking the expo floor without a focal area is a disaster. Show up with 3 issues you want to get addressed and screen the agenda and exhibitors through that lens.
  3. Bring your CEO. The sales discipline is innovating rapidly.  Yet, many companies are still stuck in the legacy models of yesterday.  If you are advocating internally for change, and could use some help in getting people to listen, bring your CEO to the show.  He will see firsthand how buyers are making decisions today differently than they did yesterday, requiring a different approach to selling.

Still need more proof?

Our sales consulting firm added $1.6 million to its pipeline directly attributable to attending Dreamforce.  We spent $15k to be there.  I wish Dreamforce happened every week. We will be in attendance in 2012.

Will you be at Dreamforce next year?  If so, why?

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Comments

Dreamforce = . It is a fantastic place to benchmark, think about future possibilities, increase adoption of sf.com and identify greater efficiencies in how we use our cloud tools.  
Posted @ Thursday, September 08, 2011 7:21 AM by Jane
Dreamforce is huge and there is so much going on. The increase in vendors overall and the demands/requests for your time are huge. You have to pack a lot in a short time! 
I agree with your suggestions but wanted to add a few more specifics: 
1- USE THE APP. Wow, the Dreamforce app can help you make the connections you want, schedule everything ahead of time, help you determine what is must see, get you in touch with the session owners for more info, etc. The app itself is worth the price of admission in my opinion.  
 
2- regarding your client who had the frustrating expo floor experience-- I completely understand. If a company can't be bothered to staff their booth with people who can talk about their product, skip them and move on. There's no single supplier of a product and there are plenty of folks dying to share their enthusiasm for their product. Let them. You'll learn tons and want to do business with passionate people who know their stuff. And hopefully the booth-babes will continue to diminish. 
 
3- On the app, post in the Dreamforce App Feedback group. Call out stuff you liked versus didn't. What would you change about dreamforce? (Expo open during keynotes?) Expo sorted by business focus? SFDC is great about being transparent and open to community suggestions regarding improving their product.  
 
Just a couple of thoughts!
Posted @ Wednesday, September 14, 2011 9:20 AM by Elizabeth Davidson
The app was awesome, I agree. Do you think SFDC should have some qualfication criteria as to who and who cannot be an exhibitor? Right now it seems like if you can write a check, you get a spot.
Posted @ Wednesday, September 14, 2011 6:39 PM by Greg Alexander
I went with a couple of issues that I specifically wanted to learn more about to help us resolve some issues we are faced with. I was so excited to learn that the panelists and other users in the community are willing to talk to you and share knowledge. The whole community is very open. The buzzword "Collaboration" is not just a buzzword. The event is more than just selling product. There are real solutions developed by the users. And we have so many avenues to receive that knowledge, i.e. Answers on the Success website, user groups in our areas, Chatter with people we meet at the event, etc. My goal next year is to spend more time at the Expo and meet vendors. The ones I had time to meet were very knowledgable. I did not have the experience the CSO above had at all.
Posted @ Thursday, September 15, 2011 4:51 AM by Monica Westbrook
I'm torn on the issue. From a business process improvement perspective, their was value added. But as a core developer in our Org, all I found was other developers frustrated with the fore.com platform.....I brought 4 main issues with our integration, but none of them got resolved. The developer zone was rediculous...no core developers could be found, and the expo was all sales-reps that have no technical knowledge. What the heck is a "success manager"? That's the stupidest title I've ever seen
Posted @ Thursday, September 15, 2011 11:40 AM by Scott
Jane- do you think attendees would benefit from a benchmarkng break out session?
Posted @ Thursday, September 15, 2011 4:36 PM by Greg Alexander
Scott- that is very funny. "Success Manager"- are you kidding me? I swear some times vendors really make themselves look foolish. I think the booths should be staffed with product experts so a meaningful conversation can be had.
Posted @ Thursday, September 15, 2011 4:40 PM by Greg Alexander
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