This post is about developing Sales Leadership. In particular, the front-line Sales Manager - a critical role responsible for marshaling a team of revenue makers. This post includes a downloadable Sales Leader Curriculum. This tool is perfect for HR Business Partners who serve the Sales function. It will help to prevent vacant Sales Management positions.
You can see the importance of the Sales Manager (SM) from a story. A client engaged us to assess their Sales Force. We recommended: 1) enable their SMs and 2) implement a Sales Process. Taking the “easy” route, they decided to do Sales Process and Rep training first. Unfortunately, the implementation failed because the SMs were not trained on change management. This left a gap supporting the Sales Reps in adopting the process.
Change management is just one skill SMs must know. Current front-line SMs needs wide training to do their job effectively. In "Predictions for 2013" by Bersin, enabling managers is a must have: "Today, business leaders want their HR teams to help to drive the business by empowering and enabling managers to operate more effectively." The report also talks about a focus on development and change management, et al.
We've made available for download our base of Sales Leader Curriculum. This curriculum has 40 different training modules. This is training your SMs need to know for today's complex and social selling. The modules are grouped into 4 categories. Each module contains multiple lessons (included in the tool, but not shown below). Here are some examples from each category.
1. Sales Leadership
Module 2: Demonstrating Business Acumen - Applying a strategic approach to understanding the customer, analyzing financial statements and executive comments, and learning how to identify customer goals & priorities.
2. Selling Skills
Module 16: Insight Generation and Value Provision - Creating a Rep mindset that provides value in all interactions and approaches opportunities with the idea of caring for the customer's issues first; enabling Reps to generate customer-valued Insight.
3. Sales Management
Module 24: Performing Your Role in the Sales Process - Addresses all requirements of the sales manager as a participant in the sales process (sales calls, presentation review, proposal development, etc.)
4. Talent Management and Development
Module 33: Developing Future Leaders - Recognize future leadership talent, assign developmental activities, and ensure proper attention is given to future sale leaders to prepare them for a future leadership position.
Please note that these modules are only the starting point - we customize our Sales Manager training for each client. Also note that we design each module with a number of elements:
Reading material for further exploration
Of course, having the curriculum and courseware is not all. You will need to devise a delivery program. We often use a certification program with multiple levels (for example, Silver, Gold, Platinum.) Each level has increasingly more advanced training. For example, the Silver program may consist of only the first 15 modules. Alternatively, each lesson in a module may be for a different level of the certification program.
The delivery program can span months or even years. It gives SMs a way to advance their own effectiveness while developing themselves for promotion. This is a way to build a virtual bench for higher levels of Sales Leadership. Make sure you enable tracking via a Learning Management System (LMS.)